The Belfry Reviews

Huge place but very cold walking about .. food amazing and staff very friendly. I booked overnight stay with spa access and found the spa dated and not relaxing at all. No where to lounge as all the beds had towels on yet no one on them or in pool or spa! This needs addressing ! I finally manage to get into the one of of 2 jacuzzi but soon out again as it was luke warm in fact my bath at home is hotter! No coffee pods in room and tried to ring reception over an hour no one picked up! Overall my stay there was pleasant for the deal I paid for but shall not be returning as the spa let it down massively and drinks are way over prices £15 for a glass of wine is ridiculous I would recommend taking your own fizz but beware no fridge in room!

Stayed here for my birthday. Room was nice but the en-suite although clean had a odd smell & there were no robes either. Re the facilities.. swimming pool is small & the area did not have enough seating. The fire & ice (which has the different rooms ie crystal room etc ) think was too small and fully booked up. Also dated .And even if you get a booking you only get an hour to spend in there.
However the Spa staff ( Sally) , hotel reception staff & restaurant staff were friendly & helpful. Drinks a bit overpriced but food was great.

Very happy with the spa experience & overall experience being a member, bhoomi is very good at what she does, loved my second massage with her today she really goes above and beyond for her clients

Much better spas than this one. Pool is tiny and filled with children. Not what you want when coming to a spa as an adult. They need a different pool that is not shared. Fire and ice was ok nothing special. Facial was very simple. Staff on spa reception did not seem bothered. Will not be returning

The hotel is an excellent place to have a party but I do have to agreed with other reviews, the price of the drinks are high. I was with group of people December 2022 and I found across the range the drinks were very expensive. I guess if you go there you are sort of stuck in that location and I think they take advantage of the situation. The night was very enjoyable with a good atmosphere. The staff were very efficient and the food was served on time and to a high standard.

However, in the current climate I think most party goers will want to seek better valve from the drinks menu. It is certainly something I would reconsider before booking the venue again.

There was nowhere to sit around the pool, the pool was full of children, they missed our afternoon tea booking and I found the restaurant staff a bit rude if I'm honest, paid for a foot massage that wasnt provided, changing rooms were full of families and kids running around, no drinking water anywhere - bit dated and not as clean as it could have been. If you're after relaxation - I would go elsewhere

Had spa day followed by afternoon tea. Brodie and Lilly were superb. Very friendly, knowledgeable and professional. I have to say I was impressed by these two, they were the cherry on the top of our fantastic cake. Thanks guys !

Served afternoon tea by Brodie and Lilly. What a lovely day we had. Beautiful room and outstanding service. Food was great too. Thank you to Brodie and Lilly for making my birthday celebration so special. Spa was lovely as well. Fab ??

Checked into a suite as a birthday gift, bedroom was infested with wasps. Wife went to resolve the issue and we were offered a standard room. So effectively downgraded, my wife had booked a bottle of champagne for in the room which didn't turn up, when my wife tried to resolve this she was not offered anything as a gesture of goodwill, totally shambolic, not one clue how to treat customers. Really would not recommend staying here

Four of us arrived at the Belfry for an overnight stay and 2 rounds of golf to celebrate our friend's 80th Birthday.
After booking in we sat in the reception and enjoyed an excellent coffee. Our 80 year old friend ( who doesn't look 80 ) had been given a balloon with his age on it. He is quite a character and loved all the attention he received. Four lovely ladies called Christina, Alyson, Michelle and Ali deserve a special mention. They were so friendly all with wonderful attitude and even burst into song to sing happy birthday to our friend.
We found all the staff excellent, very well done to all.
The food was very good as were all the staff in the golf shop, the starters very professional and welcoming.
As a famous actor once said I'll be back !!

We visited The Belfry for my mums birthday and Ali in the Fire & Ice was superb! Looked after us with fantastic service and was very knowledgeable about all of the different rooms to use. We will definitely be returning.

Golf was great but sooooo expensive.
Service charge on Coffees and drinks very expensive. Asked for my 20% off due to me staying there but as checked out in the morning I was told no this wouldn’t apply. I said that was outrageous to the barmaid and she shrugged her shoulders and said she does set the prices or the rules. I would never speak to one of my customers that way. The bar staff then served one of our group and applied the 20% discount even though they too had already checked out.

Decided to stay here prior to our holiday to Halkidiki flying from Birmingham airport. Checked in no problem. Had a couple of drinks before Sunday lunch, which was not displayed as carvery when we booked it.
Well initially the drinks in the bar , the service was poor, we waited far too long so I went to the bar to order myself but did note a service charge is applied I have no problem with this if I’m receiving a service which we did not.
The Sunday lunch was shockingly poor, the food was cold there were flies around the cold starter’s, the main course was also cold. We refused to pay for this only paying for the wine we had!
Basically the hotel is in a lovely setting but the staff are young kids no training clearly, in hospitality. I would not come here again for food, I can find better food and service not 10 minutes away !
Very disappointed ?

Myself and my daughter visited the Belfry Leisure club this morning with my grandson to use the baby pool area. A lady called Chris was on the leisure reception upon our arrival and was very helpful and friendly. Rachel was on the leisure desk upon our departure and again very polite, pleasant and helpful. Overall out experience was wonderful and will be going back again.

We spent two nights at The Belfry over New Year and we had a very pleasant stay.
All staff especially bar and restaurant staff were fantastic with very high standards of customer service.
We had New Year's dinner in the Ryder grill and the food was outstanding along with the service. We then went on to one of the parties which was great. The fireworks display at midnight was spectacular and overall a great experience.
The only reason for dropping a star was the rooms appear a little tired and dated and the room facilities could be improved. But overall a pleasurable amd comfortable stay.